Making a complaint is straightforward: describe the issue and we will guide you through the next steps.
How to complain
If the goods do not conform to the contract, email info@stoneonline.eu or write to GlobeNET Łukasz Osiadły, ul. Brzozowa 8e, 55-040 Domasław, Poland. Please describe the issue, identify the order where possible and tell us your preferred remedy. Photographs can help us assess the issue but are not a condition for submitting a complaint. A receipt or carrier damage report is not required.
Statutory remedies
Consumers have statutory remedies for goods not conforming to the contract. These include repair or replacement and, where the legal conditions are met, a price reduction or termination. We bear the necessary costs of bringing goods into conformity with the contract. Promptly reporting transport damage helps us investigate but does not restrict your statutory rights.
Voluntary guarantee
Any manufacturer's guarantee is voluntary and does not limit your statutory rights against us. Its terms are given on the product page or in the guarantee document if applicable. The separate “Withdrawal and returns” page covers the 14-day right to withdraw without giving a reason.
Documents to download
Download the document relevant to your request. The forms can be completed electronically or printed.